RETURNS & REPLACEMENTS

1. Return Policy Timeline for different categories

2.What is the procedure if I wish to request for a return/replacement?

• Please notify Rocking Store within the given timeline. For a speedy return/replacement process kindly . If you are unable to get in touch with Rocking Store, then we shall not be liable for the failure to replace the order.
• If our Customer Support Team determines that your problem qualifies under warranty coverage, RockingDeals will arrange the reverse pick up for the product that is under Return Policy Timeline. Do note that an amount of Rs. 150 will be charged from you in case of reverse pick up.
• You can also self-ship product where reverse pick up may not be applicable. Dispatch the product within 48 hours after return request is raised. An amount of Rs. 100 will be reimbursed towards the self-shipment cost from your end in the form of a coupon code.
• Returned products are to be packed in the original packing.

Note: For all self-shipped returns, please ensure the product is packed properly and a reliable courier service is used.

3. What to do if I do not receive my order?

If the customer does not receive his/her order then he/she can call us on 7406755450 or send us an e-mail on rockingstore.com@gmail.com Our support team will revert to you within 24-48 hours.

4. What are the conditions for Replacements for different categories of products?

Mobiles:

• Not switching on
• Battery life- draining fast
• Damaged at the time of delivery
• Features not working

Mobile Accessories:

• Fitting issue (Have to provide the dimensions of the product and your phone through images/video)
• Different print received
• Damaged product received.

FMCG:

• All FMCG products are non-returnable
• Damaged product received (Please do not accept the package from the courier in such an event)

Tablets & Computers:

• Damaged at the time of delivery
• Not switching on
• Features not working

5. What is the procedure after I have asked for a return/replacement?

• If you do not get the return/replacement product within 7-10 business days then you can contact our support team. They will be happy to assist you
• We arrange to reverse pick up for certain products.
• In case you change your mind and wish to keep the item, then cancel the return/replacement request. If the item has already been dispatched then you can reject the replacement order at the time of delivery.

6. When are returns not acceptable?

• We will not be able to accept any returns after 5-7 days depending upon the category from the date of delivery.
• We do not accept returns when the product is damaged or broken. The product should not be used.
• All the products delivered in our “package” must be returned. Anything missing from the “package” will not be accepted.

7. What is the eligibility for the refund?

A product is eligible for the refund if it fulfills this condition:

• Received the different product from what was ordered

Refund will not be offered under these conditions:

• Received incomplete order
• The product is damaged by you
• Wrong Order placed by you
• Did not like the product
• After reverse pickup, Rocking Store receives product in damaged condition

8. CANCELLATIONS

How do I cancel my order?

• To cancel your order, send us an e-mail on rockingstore.com@gmail.com or call us on this number 7406755450 within 6-8 hours working hours*.
• We will be able to cancel your order only if the shipment has not been dispatched from our end.

9. Business/Bulk Order Policy

• Rocking Store reserves the right to limit quantities of products to provide a wide selection at great prices
• You will be notified of a change in product price prior to processing
• You have to make 50% payment in advance
• For bulk order, minimum quantity is 20
• In case of any issue with the product after delivery, Rocking Storehas to be notified within 48 hours of the delivery. If you are unable to do so, Rocking Store shall not be liable for the failure to replace the order